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returns & exchanges


We want you to love your hand made decoupage. If, for any reason, you’re not satisfied with your purchase, we’ve outlined the following guidelines to help make your return a smooth and seamless experience:
  • You may return your unused item in its original condition and packaging within 30 days of receipt.
  • Please request a return by replying to your order confirmation email with a return request. 
  • Unless your item is received damaged, or there was some error on our part, you will be responsible for all return shipping costs.
  • Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide Marye-Kelley Support with the shipment tracking number.
Please keep in mind that all items are handmade to order. If you have any questions call us at 866-524-0459.

Custom and Personalized Items are non returnable.
Sale Merchandise is not returnable.

Please send to:

Marye-Kelley Decoupage
1740 Westheimer, Suite 100
Houston, TX 77098
ATTN: RETURNS AND EXCHANGES

For your security, please return your gift with an insured courier (ex. FedEx, UPS) and retain your receipt. Marye-Kelley Decoupage  is not responsible for items damaged in return shipment.
                            
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